1. Where does Elrahah Online Store deliver to?
All deliveries are only made within West Malaysia & East Malaysia


2. Do you have any delivery charges?
We do have a small sub-charges of RM10 (West Malaysia) & RM15 (East Malaysia) for purchases below RM200.


3. Do you ship internationally?
At the moment, we don’t offer international shipping.


4. How long does it take to delivery my order?
We package and deliver your order as soon as possible, ideally 3 to 7 working days. Orders are subject to verification and approval before delivery and may take several days to process.

Please note that we do not ship on Saturdays, Sundays or public holidays. We will do all we can to ensure your order is delivered on time, Elrahah Online Store cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.


5. What is store pick up?
Store pick up is a new way to shop Elrahah Online Store. You can place your order online and pick it up at your nearest store!


6. How do I apply for store pick up?
It’s easy! Click on “Cart” and tick on the “Store Pick Up” option. Fill up the details such as date, collector’s name, and preferred pick up branch at the drop down box available.

*All store pick up orders will be processed with at least 5 working days from the date of your order.


7. How do I enjoy free shipping?
Simple! You’ll just need to make a purchase above RM200 to enjoy free shipping for deliveries within Malaysia.



1. How can I pay for my orders?
We accept debit cards and credit cards and online banking options. Please be informed that Cash On Delivery option is not available for online purchases at the moment.


2. My credit card was charged but the order was not confirmed. Why did this happen and what should I do?
This could be caused by 2(two) reasons:
1.The checkout process was not completed. The page could have been closed before the final step of the checkout process where a “Thank You” displays on the page.
2. There was a delay in the transfer of information from the payment gateway to confirm your order with this online platform.

Kindly send us an email to with any supporting information that you have and our customer service representative will get back to you soonest possible.


Return Policy

1. What if the item I received is damaged or faulty?
We are constantly doing our utmost best to ensure that all items sold are in the highest of quality.

All items are checked and gone through strict quality control before packing, therefore, we are not liable for any damages or lost of parcel once the parcel is shipped out.

However, should you have received a faulty or damaged item, please email us at so that we can assist in reviewing the matter for you!


2. Are returns and exchanges allowed?
Kindly be informed that all items are not available for returns and exchanges due to hygiene and nature of the product’s purpose.

All items once sold are non-refundable.



1. How do I earn Elrahah member points from my order?
We’d like to reward all of our members for purchasing and supporting us whether it’s in the salon or online store!

Click on “Cart” at the top right corner and key in the following details as below to collect member point:
Email Address:
Membership ID: Example 8501XXXX (You can find your membership ID at the back of your member card)

*This function is available exclusively for Elrahah Hair Salon members.
*The member points will be reflected in your member card after 10 working days.

Please note that the management reserves the right to amend all terms and conditions at any time of the given period.